For any reason, the customer can return the order, entirely or partially by exchanging the item(s).
Items can be returned for a size or color exchange or for a refund within 14 working days from delivery of the parcel.
Items must be returned in the same original conditions and in the same box, neatly packed and with the return tag still attached.
customers can contact to request a return then will receive an email containing the return detailed instructions to be followed in order to complete the return.
The returned item(s) should not have been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.
Item(s) must be returned with its (their) original tag, wrapping and other accessories (dustbag and covers, etc.) received in the box. Shoes and accessories must be returned in their original packaging that should not be damaged or altered or used as the packing box for shipment.
Returns will have to be packed in the same box sent by LE GRAY, and should have a copy of the invoice and return tag inside.
returns must be shipped using the carrier suggested by in the email providing the return instructions.
LE GRAY reserves the right to refuse returns that have not been properly followed the return instructions.